We’re returning to worship together and we can’t wait to have you join us! We want to assure you that Gateway has gone above and beyond to ensure the comfort and safety of our church family and the broader community. As there are restricted numbers in all of our campuses, please help us adhere to government guidelines by registering below to save your seat for the service that you will be attending. Registrations open the Tuesday before each service.
Our team is closely monitoring government restrictions as they change. Each building and space within, differs in its capacity, and is signed accordingly. Our free ticketing system helps manage room limits to ensure the health and safety of our congregations, staff and volunteers.
We encourage you to arrive 15 minutes before your service to allow time to check in.
When you arrive, our check in team will greet you. Please have a printed or digital copy of your ticket with you (you receive this via email immediately after registering). Our check in team will scan this ticket to give you access into your campus building. You can then head to the auditorium ready to join us for Gateway Online.
Members of a household will be able to sit together. However, the 1.5m social distancing rule applies to those from different households. When you arrive, you will see signage showing how many seats you should leave between you and the next household.
Gateway is cleaning, sanitising and operating in accordance with Queensland Government COVID-Safe requirements.
Our hospitality teams will have tea and coffee available after most of our services. Due to restrictions, this won’t be self-serve. Instead, our friendly team would love to serve you!
We are using a free ticketing system to assist us with managing campus capacities and contact tracing in line with current government requirements.
Yes! Tickets are completely free.
We will be releasing tickets every Tuesday at 11am for the upcoming Sunday services. Tickets will be available through our website and you will need to pre-register each week.
Every person needs a ticket including kids, teenagers and babies. There are tickets available for Kidlings, Kidzone and YC (Mackenzie) so that you can register your kids for their programs. If you have a child under the age of 2 who is not old enough to attend our kids programs, they will need a ticket for the main auditorium to indicate they will be with you.
If you or your family are unwell, we ask that you do not attend a physical service. We would love for you to join us for Gateway Online from the comfort of your home instead.
To cancel your booking, please go to your email from Eventbrite that has your registration confirmation. If you scroll down to the Order Summary in this email, you will be able to click on a link that says, ‘View and Manage Your Order’. After clicking on this link, you can then cancel your order.
If you are wanting to cancel just one ticket in your booking or if you have any trouble with the process of managing your booking, then please email our Church Life Team at firstname.lastname@example.org and they can cancel an individual ticket or your order for you. Please specify which tickets in your order you would like to cancel.
If you do not have a device to book the tickets online, you can contact our church office for assistance. You can book tickets through our church office after 11am on a Tuesday. To do this please call 07 3291 5900. Please note that you cannot book tickets over the phone on Saturdays, Sundays or during the evenings as our office is closed.
Once you have registered, Eventbrite automatically emails you a PDF ticket. There is one page per person and each QR code is unique to that person. Please print all tickets or have them ready on your phone to present at check in. If you have not received an email of the ticket, please check your junk mail folders. If it is not there, then you may not have completed your registration. In this case, please complete the ticket booking form online.
As long as they are dropping you off and don’t need to use our facilities, then they do not need a ticket.
If you arrive without a ticket, you will be directed to our Help Desk where a friendly team member will help you out as best they can depending on the capacity remaining in our spaces. We encourage you not to arrive at your campus without pre-booking a ticket.
We encourage you to invite others to church, just make sure you book them a ticket too!
Yes, you will need a ticket. Your Ministry Leader will email you a separate link in advance so you can register yourself and your family. Please make sure you choose a ticket from the space in which you will be working. For example, if you serve in Kidzone, and your spouse will be attending the main service, book one ticket in Kidzone for yourself and one ticket in the Main Auditorium for your spouse. Feel free to register your whole family early when you receive this link. If the link is deactivated by the time you visit the registration, you can register via our website for your local campus as usual.
Tickets for Kidlings, Kidzone and YC are part of the registration process. Please check the age group listed when registering your kids.
Please note that when you arrive, you will check your family in using the tickets you will receive by pre-registering. Once your family are checked in, you will then follow normal check in processes for Kidlings, Kidzone and YC. This is a Child Safety requirement and helps us ensure the safety of our precious kids and youth.
If there are no spaces available for your child’s age group area, you can register them for a main auditorium ticket and they can join you for the service.
Our Gateway Kids Team will work with your family in this situation. If necessary, you and your child can move to the foyer space in your campus.
Yes, we will have Parents Rooms available in each of our campuses. On the doors to those rooms you will see a room limit. This will guide how many people can be in that space at any one time.
Please follow the instructions from the Gateway Kids Team at your campus around how to collect your kids at the end of the service.
If you are feeling sick and/or displaying symptoms of COVID-19, we ask that you stay home and that you call 13HEALTH (13 43 25 84). We ask that you let us know if you are displaying symptoms, have been in close contact with a person who has COVID-19, or have been tested for COVID-19.
We also instruct all staff and attendees to practise good hygiene by frequently cleaning their hands. Hand washing should take at least 20 to 30 seconds. Wash the whole of each hand, covering all areas with soap before washing with water. If hand washing is not practical, alcohol-based hand sanitiser containing at least 60% ethanol, or 70% iso-propanol, is recommended. We will have sanitising stations set up on all our campuses for you.
Our facility cleaning and sanitisation processes include routine cleaning, spraying and wiping down all frequently handled surfaces and fogging of larger spaces every 3 weeks with a very safe, commercial grade surface disinfectant and protectant.
Fogging is just a process of spraying the chemical in very tiny droplets that thoroughly cover surfaces. GBC is using trained staff and volunteers with appropriate PPE to carry out the fogging whilst the spaces are not in use. The tiny droplets dry on the surfaces (hard and soft) and coat them with a microscopic protective layer that active kills bacteria, viruses and fungi for up to 30 days.
The chemical GBC is using is called SIQURA 75G Surface Sanitiser. Information about it can be found at www.siqura.com.au .
It is fully approved by the Australian Therapeutic Goods Administration. It is certified to kill 99.99% of bacteria and virus and forms a long lasting invisible barrier which defends against microbial attack. It is eco friendly and human friendly, contains no chlorides, bleaches, carcinogenic compounds and after its useful life it breaks down to harmless organic compounds. It is safe for use in kitchens and food preparation areas, as well as around children, pets and plants.
Siquera is used safely in hospitals, medical facilities, hospitality, childcare, aged care, schools, offices, gyms, food preparation areas, animal care, public transport, general household applications and on both hard and soft surfaces, including in fabrics, furniture and floor coverings.
GBC will be fogging these ministry spaces every 3 weeks and adding to that, additional sanitising by hand of all frequently handled surfaces.