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Frequently Asked Questions

Sunday Services

Our team is closely monitoring government restrictions as they change. Each building and space within differs in its capacity and is signed accordingly. Our free ticketing system helps manage room limits to ensure the health and safety of our congregations, staff and volunteers.

We encourage you to arrive a few minutes before your service to allow time to check in and find your seat.

Mackenzie – Kids, Youth and volunteers in our Kids and Youth ministries can head straight to their designated areas. The team leaders will greet you and check you in. There is no need to pre-register. Those joining us for our service in the main auditorium can check in using the Queensland Government check in app. Our friendly welcome team will be able to help you with this if you don’t already have it downloaded to your phone.

Ormeau – When you arrive, you can check in using the Queensland Government check in app. Our friendly welcome team can help you with this. Kids can then sign in for their programs at the back of the hall.

Redlands, Logan and City – When you arrive, our welcome team will greet you. Please have a printed or digital copy of your ticket with you (you receive this via email immediately after registering). Our team will scan this ticket to give you access into your campus building. You can then head to the auditorium or kids and youth space ready to join us in worship.

Members of a household can sit together, but the 1.5m social distancing rule applies to those from different households.

Gateway is cleaning, sanitising and operating in accordance with Queensland Government COVID-Safe requirements.

Our hospitality teams will have tea and coffee available after most of our services. Due to restrictions, our friendly team will serve you.

Ticketing for Redlands, Logan and City

We are using a free ticketing system to help us manage campus capacities and contact tracing in line with current government requirements.

Yes! Tickets are completely free.

We will release tickets every Tuesday at 11am for the upcoming Sunday services. Tickets will be available through our website.

Every person needs a ticket including kids, teenagers and babies for the spaces they will attend. If you have a baby or young child that is attending the service with you in the main auditorium, they will need a ticket too.

If you or your family are unwell, we ask that you do not attend a physical service. We would love for you to join us for Gateway Online from the comfort of your home instead.

To cancel your booking, please go to your email from Eventbrite that has your registration confirmation. If you scroll down to the Order Summary in this email, you will be able to click on a link that says, ‘View and Manage Your Order’. After clicking on this link, you can cancel your order.

If you are wanting to cancel just one ticket in your booking or if you have any trouble with the process of managing your booking, then please email our Church Life Team at and they can cancel an individual ticket or your order for you. Please specify which tickets in your order you would like to cancel.

If you don’t have a device to book the tickets online, you can contact our church office for a hand. You can book tickets through our church office after 11am on a Tuesday. To do this please call 07 3291 5900. Please note that you cannot book tickets over the phone on Saturdays, Sundays or during the evenings because our office is closed.

Once you’ve registered, Eventbrite automatically emails you a PDF ticket. There is one page per person and each QR code is unique to that person. Please print all tickets or have them ready on your phone to present at check in. If you have not received an email of the ticket, please check your junk mail folders. If it is not there, then you may not have completed your registration. In this case, please complete the ticket booking form online.

As long as they are dropping you off and not coming inside, then they do not need a ticket.

If you arrive without a ticket, we’ll direct you to our help desk where a friendly team member will help you out as best they can depending on the capacity remaining in our spaces. We encourage you not to arrive at your campus without pre-booking a ticket.

Kids and Youth

Mackenzie and Ormeau – You do not need to pre-register for services at Mackenzie or Ormeau. You can check them in upon arrival. Our Welcome Team and Kids Team can help you with this.

Redlands, Logan and City – Tickets for Kidlings and Kidzone are part of the registration process. Please check the age group listed when registering your kids.


If there are no spaces available for your child’s age group area, you can register them for a main auditorium ticket and they can join you for the service.

Our Gateway Kids Team will work with your family in this situation. If necessary, you and your child can move to the foyer space in your campus.

Yes, we have parents rooms available in each of our campuses. On the doors to those rooms you will see a room limit. This will guide how many people can be in that space at any one time.

Please follow the instructions from the Gateway Kids Team at your campus around how to collect your kids at the end of the service.

Other Information

If you are feeling sick and/or displaying symptoms of COVID-19, we ask that you stay home and that you call 13HEALTH (13 43 25 84). We ask that you let us know if you are displaying symptoms, have been in close contact with a person who has COVID-19, or have been tested for COVID-19.

We also instruct all staff and attendees to practise good hygiene by frequently cleaning their hands. Hand washing should take at least 20 to 30 seconds. Wash the whole of each hand, covering all areas with soap before washing with water. If hand washing is not practical, alcohol-based hand sanitiser containing at least 60% ethanol, or 70% iso-propanol, is recommended. We will have sanitising stations set up on all our campuses for you.

Our facility cleaning and sanitisation processes include routine cleaning, spraying and wiping down all frequently handled surfaces and fogging of larger spaces every 3 weeks with a very safe, commercial grade surface disinfectant and protectant.

Fogging is just a process of spraying the chemical in very tiny droplets that thoroughly cover surfaces. GBC is using trained staff and volunteers with appropriate PPE to carry out the fogging whilst the spaces are not in use. The tiny droplets dry on the surfaces (hard and soft) and coat them with a microscopic protective layer that active kills bacteria, viruses and fungi for up to 30 days.

The chemical GBC is using is called SIQURA 75G Surface Sanitiser. Information about it can be found at .

It is fully approved by the Australian Therapeutic Goods Administration. It is certified to kill 99.99% of bacteria and virus and forms a long lasting invisible barrier which defends against microbial attack. It is eco friendly and human friendly, contains no chlorides, bleaches, carcinogenic compounds and after its useful life it breaks down to harmless organic compounds. It is safe for use in kitchens and food preparation areas, as well as around children, pets and plants.

Siquera is used safely in hospitals, medical facilities, hospitality, childcare, aged care, schools, offices, gyms, food preparation areas, animal care, public transport, general household applications and on both hard and soft surfaces, including in fabrics, furniture and floor coverings.

GBC will be fogging these ministry spaces every 3 weeks and adding to that, additional sanitising by hand of all frequently handled surfaces.