We want to assure you Gateway has gone above and beyond to ensure the comfort and safety of our church family and the broader community. Restrictions have recently eased, meaning that you no longer need to check-in using the Queensland Check-In app or pre-register to attend any services.
There is no requirement to wear a mask while indoors at Gateway services or programs, however, anyone attending a service is free to wear a mask if they are more comfortable.
If you can’t join us for a service in person, we encourage you to join us for Gateway Online at 8am, 10am and 6pm so you can stay connected.Go to Gateway Online
There is no need to register online before attending a service.
FAQ information on this page is currently being updated following recent easing of COVID-19 restrictions in Queensland.
Our team is closely monitoring government restrictions as they change. Each building and space within differs in its capacity and is signed accordingly. Our free ticketing system helps manage room limits to ensure the health and safety of our congregations, staff and volunteers.
We encourage you to arrive a few minutes before your service to allow time to check in and find your seat.
When you arrive, you’ll need to check in using the Queensland Government app. Depending on your campus, you might also need to pre-register for a free ticket. See the links above for more information specific to your campus. As always, our friendly welcome team will be there to greet you when you arrive, and if you’re not sure, they’ll show you what to do.
Members of a household can sit together, but the 1.5m social distancing rule applies to those from different households.
Gateway is cleaning, sanitising and operating in accordance with Queensland Government COVID-Safe requirements.
Our hospitality teams will have tea and coffee available after most of our services.
We are using a free ticketing system to help us manage campus capacities and contact tracing in line with current government requirements.
Yes! Tickets are completely free.
We release tickets every week for the upcoming Sunday services. See the links above for more information about your campus.
Depending on your campus and the restriction in place, every member of your family might need a ticket. See the links above for more information specific to your campus.
If you or your family are unwell, we ask that you do not attend a physical service. We would love for you to join us for Gateway Online from the comfort of your home instead.
To cancel your booking, please go to your email from Eventbrite that has your registration confirmation. If you scroll down to the Order Summary in this email, you will be able to click on a link that says, ‘View and Manage Your Order’. After clicking this link, you can cancel your order.
If you are wanting to cancel just one ticket in your booking or if you have any trouble with the process of managing your booking, then please email our Church Life Team at email@example.com and they can cancel an individual ticket or your order for you. Please specify which tickets in your order you would like to cancel.
If you don’t have a device to book the tickets online, you can contact our church office for a hand on 07 3291 5900. Please note that you cannot book tickets over the phone on Saturdays, Sundays or during the evenings because our office is closed.
Once you’ve registered, Eventbrite automatically emails you a PDF ticket. There is one page per person and each QR code is unique to that person. Please print all tickets or have them ready on your phone to present when you arrive at church. If you have not received an email of the ticket, please check your junk mail folders. If it is not there, then you may not have completed your registration. In this case, please complete the ticket booking form online.
As long as they are dropping you off and not coming inside, then they do not need a ticket.
For some campuses, you’ll need a free ticket to come to church so we can comply with government regulations. See the links above with more information specific to your campus. If your campus requires ticketing and you arrive without a ticket, we’ll direct you to our help desk where a friendly team member will help you out as best they can depending on the capacity remaining in our spaces. We encourage you not to arrive at your campus without pre-booking a ticket.
See the links above for specific information about registering your children at your campus. Some campuses, you can check in your children when you arrive. For some campuses, to comply with government regulations, you will need to register free tickets for your children.
If there are no spaces available for your child’s age group area, you can register them for a main auditorium ticket and they can join you for the service.
Our Gateway Kids Team will work with your family in this situation. If necessary, you and your child can move to the foyer space in your campus.
Yes, we have parents rooms available in each of our campuses. On the doors to those rooms you will see a room limit. This will guide how many people can be in that space at any one time.
Please follow the instructions from the Gateway Kids Team at your campus around how to collect your kids at the end of the service.
If you are feeling sick and/or displaying symptoms of COVID-19, we ask that you stay home and that you call 13HEALTH (13 43 25 84). We ask that you let us know if you are displaying symptoms, have been in close contact with a person who has COVID-19, or have been tested for COVID-19.
We also instruct all staff and attendees to practise good hygiene by frequently cleaning their hands. Hand washing should take at least 20 to 30 seconds. Wash the whole of each hand, covering all areas with soap before washing with water. If hand washing is not practical, alcohol-based hand sanitiser containing at least 60% ethanol, or 70% iso-propanol, is recommended. We will have sanitising stations set up on all our campuses for you.
Our facility cleaning and sanitisation processes include routine cleaning, spraying and wiping down all frequently handled surfaces and fogging of larger spaces every 3 weeks with a very safe, commercial grade surface disinfectant and protectant.
Fogging is just a process of spraying the chemical in very tiny droplets that thoroughly cover surfaces. GBC is using trained staff and volunteers with appropriate PPE to carry out the fogging whilst the spaces are not in use. The tiny droplets dry on the surfaces (hard and soft) and coat them with a microscopic protective layer that active kills bacteria, viruses and fungi for up to 30 days.
The chemical GBC is using is called SIQURA 75G Surface Sanitiser. Information about it can be found at www.siqura.com.au .
It is fully approved by the Australian Therapeutic Goods Administration. It is certified to kill 99.99% of bacteria and virus and forms a long lasting invisible barrier which defends against microbial attack. It is eco friendly and human friendly, contains no chlorides, bleaches, carcinogenic compounds and after its useful life it breaks down to harmless organic compounds. It is safe for use in kitchens and food preparation areas, as well as around children, pets and plants.
Siquera is used safely in hospitals, medical facilities, hospitality, childcare, aged care, schools, offices, gyms, food preparation areas, animal care, public transport, general household applications and on both hard and soft surfaces, including in fabrics, furniture and floor coverings.
GBC will be fogging these ministry spaces every 3 weeks and adding to that, additional sanitising by hand of all frequently handled surfaces.